Brasserie Onion Soup Bowl, Set of 4

Porcelain
Made in France

French Savoir-Faire
Expertly crafted in Mehun-sur-Yevre, France; Pillivuyt has been perfecting the art of porcelain-making for over 200 years.

Made from materials sourced in France and greater Europe, each dish is crafted with care and fired at 2550 degrees Fahrenheit resulting in porcelain that is of the highest quality.

Pillivuyt's extraordinarily hard glaze is resistant to chipping, scratching, cracking and crazing.

Pillivuyt products can be used safely in the oven (up to 550 degrees F), freezer, microwave and dishwasher.

Pillivuyt porcelain is thermal-shock resistant and can be safely transferred from the freezer to a hot oven.

When it's time for clean-up, a simple soak and scrub will do the trick.

All orders ship from our US warehouse in Atlanta, Georgia.

Please allow 3-4 business days for processing + preparing your order, and 2-4 days transit time depending on your location.

Standard shipping rates start at $16 and are scaled based on the value of your order. Most orders ship UPS Ground.

Free standard shipping is available on orders $250+ delivered within the US starting January 16, 2023. Use code FREESHIP at checkout. Discount may not be available to combine with other offers. Sorry, if code is not used at checkout, the discount cannot be retroactively applied.

Expedited shipping can be accommodated by emailing hello@pillivuytshop.com or calling 952-474-4016 before placing your order. Expedited shipping incurs an additional fee regardless of the size of the order. 

Shipping to Canada

IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import fees are charged once the parcel reaches its destination country. You may be contacted by the carrier and these charges must be paid by the recipient of the parcel.

Most orders to Canada ship via US Postal Service with final delivery by Canada Post. Please allow up to 14 days for customs clearance and final delivery. Canada Post will attempt delivery one time. If they are unable to deliver your package, it will be held at your local post office for pick up for approximately 10 days. Details on your shipment can be obtained by entering your tracking number on Canada Post's website.

Please Recycle

We do our best to ensure that your porcelain arrives in perfect condition. Cardboard and brown paper can be put in your curbside recycling bins. Bubble wrap and foam sheeting can be dropped off at national retail stores that have plastic bag recycling programs such as Target and Walmart. Look for the plastic bag recycling bins near the front of the store.  

Please email us at hello@pillivuytshop.com if you have any issues with your order.

If you are not satisfied with your order, we can accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.

A $25.00 restocking fee applies to all returns. 

RETURN PROCESS

• Within 30 days of purchase, notify us of the issue at hello@pillivuytshop.com.
• After receiving a confirmation email from us with RMA number, returns can be shipped back to our warehouse:

• Customers are responsible for return shipping. Send tracking information to hello@pillivuytusa.com so we can monitor the status of your return shipment and issue refunds in a timely manner. Refunds cannot be issued if the return tracking information is not provided.
• Once the product has been received in new, unused condition, we will issue a refund less the $25.00 restocking fee. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds cannot be issued for:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after the date of purchase.
• Any item returned without providing tracking information to hello@pillivuytshop.com.

DAMAGED OR DEFECTIVE ITEMS

Items are guaranteed to be free from major defect or damage within 30 days of purchase. If your items appear defective or damaged upon receipt, please email photos and a description of the defects or damages along with your order number to hello@pillivuytshop.com.

For damaged items, photos of the item with its original inner and outer packaging material is needed.

After evaluation, a replacement may be shipped, or a refund for the damaged/defective item(s) may be issued back to your credit card.