Terms and Conditions

Customer Responsibility

The purchase of a product is the sole responsibility of the customer. It is up to the customer to ensure, before any order, that the product corresponds to their expectations per the item description, such as: quantity, materials, use, dimensions, capacity, etc.

Pillivuyt can in no way be held responsible for errors in data entry by the customer, nor for their possible consequences, in particular delays or errors in delivery. In the event a package is returned to sender for incorrect address, the order will be reshipped at the customer's expense or refunded to the customer less the original shipping costs.

Should the customer wish to cancel or correct an error on their order, such as shipping address or items ordered, they must email their request to hello@pillivytshop.com. Pillivuyt does not guarantee that any cancellations or changes can be made to an order once the customer has completed the checkout process, in which case the customer is subject to Pillivuyt's Return Policy.

The customer is required to check the condition of the products delivered and to refuse the package in the event of apparent damage to the package. The customer has a period of 30 days from purchase to notify Pillivuyt of damage or major defect by emailing supporting details and photos to hello@pillivuytshop.com. For damaged items, photos of the item with its original inner and outer packaging material is needed. After this period, and failing to comply with these formalities, the products will be deemed to be compliant and free from any apparent defect or damage and no claim can be accepted.

Pillivuyt's Responsibility

Orders will be processed promptly within 2-4 business days (Monday-Friday, excluding major US holidays).

Products will be free from major defect or damage upon delivery.

Products are of first quality unless otherwise noted.

Pillivuyt is dedicated to achieving excellence, and while most of our dishes come remarkably close to this standard, it's important to note that our products are hand-crafted, and minor imperfections are inherent. Achieving absolute perfection in every piece is challenging due to the lengthy production process, which involves the use of natural elements from the earth, firing at 2550 degrees, and the touch of human craftsmanship. As a result, not every aspect can be precisely controlled, and some degree of variation is to be expected.

In our commitment to mindful resource usage and environmental impact, Pillivuyt embraces a responsible approach. Rather than discarding items that have undergone an extensive production process and exhibit only minimal flaws, we recognize the value of these pieces and aim to minimize waste. This approach aligns with our dedication to sustainability and responsible manufacturing practices. We appreciate your understanding of the inherent nature of our artisanal product.

The digital photographs of the products appearing on pillivuytshop.com are as faithful as possible but may present differences with respect to the products, in particular with regard to the colors. Pillivuyt is not responsible for color inconsistencies in digital representations of the products.

Refund Policy

Refunds will be issued via the customer's original form of payment. Refunds may be provided for out of stock items, returned items in compliance with our Return Policy, items damaged during shipping, or defective items evaluated and approved by Pillivuyt that have been reported within 30 days of purchase. The customer must provide supporting details, such as return tracking information and photo evidence to be eligible for a refund. In some cases a replacement will be shipped at Pillivuyt's expense in lieu of a refund.