Refund & Return Policy

Please email us at hello@pillivuytshop.com if you have any issues with your order.

REFUND POLICY

Refunds will be issued via the customer's original form of payment. Refunds may be provided for out of stock items, returned items in compliance with our Return Policy, items damaged during shipping, or defective items evaluated and approved by Pillivuyt that have been reported within 30 days of purchase. The customer must provide supporting details, such as return tracking information and photo evidence to be eligible for a refund. In some cases a replacement will be shipped at Pillivuyt's expense in lieu of a refund.

 

RETURN POLICY

If you are not satisfied with your order, we can accept returns within 30 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, including all stickers and packaging. Items designated as "Second-quality" or "Final sale" are not eligible for return.

$26 flat rate return shipping.
A 15% restocking fee applies to all returns. 

RETURN PROCESS

1. Within 30 days of purchase, log in to your account and request a return. Or, email us at hello@pillivuytshop.com.
2. Your return request will be reviewed. Once approved, a return shipping label will be emailed to you. This label must be used within 7 days of receipt. Please include a copy of your original packing slip with your return.
3. A refund, less the 15% restocking fee and $26 flat rate return shipping fee, will be issued once the status from your return tracking label shows "delivered."

Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds cannot be issued for:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after the date of purchase.
  • Any item returned without an approved return request from Pillivuyt Shop.

 

DAMAGED OR DEFECTIVE ITEMS

Items are guaranteed to be free from major manufacturing defect or damage caused during shipping within 30 days of delivery. If your items appear defective or damaged upon receipt, please email photos and a description of the defects or damages along with your order number to hello@pillivuytshop.com.

For damaged items, the following photos are needed:
1. Damaged item(s) + the packing material they were wrapped in
2. Product box label including green dot sticker, if present
     a. Was the product box wrapped with packing material upon delivery?
3. Damage to exterior shipping box + a close-up of the shipping label
     a. Was there sufficient packing material lining the shipping box?

After evaluation, a replacement may be shipped, or a refund for the damaged/defective item(s) may be issued via your original form of payment.

 

TERMS AND CONDITIONS

Click here to view our full Terms and Conditions.